Returns

Return Policy 
If you’re not happy with your purchase, you may return unworn item(s) within 30 days of shipment for a full refund. Returned item(s) must be unworn, with swing tickets attached and in a re-sell-able condition as determined by Football Queensland. Costs to return items where there is no fault with the item(s) will not be reimbursed. Original shipping costs where there is no fault with the item(s) will not be reimbursed.  

You will receive an email confirmation once your return has been processed. 

Free return postage applies only to merchandise with a manufacturer fault returned from Australia. If the product is returned outside of the 30-day return period or the item is worn, damaged, or not in its original packaging, Football Queensland will be unable to honour a refund for the merchandise. 

Return Process
Contact Football Queensland via fqshop@footballqueensland.com.au to lodge your return.

Football Queensland will then provide details to return your package for inspection.

Once received by Football Queensland a refund will be made against the purchase price of the item(s) into the customers original payment method. 

Should you wish to re-order in another size a separate transaction will be required.   

Refund Process and Time frame
Football Queensland processes most returns within 20 business days of receiving the returned merchandise. You will receive an email confirmation once your return is processed. 

For further inquiries please email Football Queensland at fqshop@footballqueensland.com.au 

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly. 

Exchanges
We do not currently offer exchanges on online purchases. If you would like the same item in another size or style, simply place a new order and return the one you have including proof of purchase, providing your garment meets our return policy guidelines. 

We cannot guarantee that inventory will be available when placing a new order. 

Safe Shopping Guarantee
We guarantee that every online transaction you make is 100% safe. If you have unauthorised charges on your credit or debit card, you must notify your credit or debit card provider in accordance with its reporting rules and procedures.